We maintain a merchant account so we can accept cards at outdoor art festivals a few times a year. Those few shows can account for a large percentage of our annual gross; they are very important to us. We never know how our wireless terminal will perform until we’re on location, and if there are problems, we call the tech support line.
I’m happy to report we have had consistently high quality service: prompt, friendly, competent, courteous, and patient. They seem to truly care about getting us up and running.