I want you to know how much I appreciate the excellent customer service your office has provided me…Customer service is a big issue with me and earns my loyalty….The sales rep from TCF Bank keeps bugging me to switch my card processing to his company but I don’t even want to talk to him.
Here’s the 2 things you guys do really well:
You tell me the fees up-front. I know exactly how much I’m paying. That’s a big issue with me…..The TCF sales guy says he can’t tell me anything until he’s seen a current statement of fees. I told him I don’t like that way of doing business…I know he’s going to look at the fees I’m paying now and just offer me something a tiny bit less…I don’t like that way of doing business.
Once I am your customer you continue to provide me with great service.
Thanks again